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Service Request - Getting in touch
At CitiFinancial, we aim to provide our customers with services of the highest standard. In case of a complaint, we will be glad to assist you. We endeavor to resolve your concern within 5 working days of receipt of the same. Following are the detailed levels through which we address customer grievances.
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Level 1
Call Us
CitiFinancial has provided dedicated telephone numbers where you can call and log any grievances at 1800-11-99-49 (Toll Free-MTNL, BSNL Airtel, Reliance, TATA, Idea, Vodafone & Aircel users) or at 39001111.
Fax
You can also communicate grievances if any through Facsimile at the given number:
011-44002380
Send us an email
You can write at the given e-mail ID: wecare@afsindia.com
Website
You can also contact us through our official website: www.citifinancial.co.in
Write to us
You can also write to us at: P.O. Box - 3548, Lajpat Nagar, New Delhi - 110 024
Level 2
Level 3
Level 4
Level 5
* Terms & Conditions Apply. All loans at sole discretion of CitiFinancial Consumer Finance India Limited. For details contact our Customer Service department.
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