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Contact Us Feedback FAQ's Grievance Redressal
Call
Customers can call us at our helpline: 39001111* (local charges applicable) or 1800 119 949 (Toll Free - MTNL, BSNL, Airtel, Reliance, TATA, Idea, Vodafone and Aircel users) between 9.00 am to 6.00 pm (Monday to Friday).
Fax
Fax us at 011-44002380
E-mail
Send an e-mail to wecare@afsindia.com
Mail
Write in to us at
Customer Correspondence Unit,
CitiFinancial Consumer Finance India Ltd.,
6 LSC, 2nd Floor, Pushp Vihar,
New Delhi - 110062.

or

P.O. Box - 3548, Lajpat Nagar, New Delhi - 110 024
Website
www.citifinancial.co.in
*Landline: You can dial the number directly from any landline within India. Do not prefix any code (Local charges applicable).
*Mobile: Local STD code of that particular city has to be prefixed from any Mobile within India (Local charges applicable).
Service Request - Getting in touch
At CitiFinancial, we aim to provide our customers with services of the highest standard. In case of a complaint, we will be glad to assist you. We endeavor to resolve your concern within 5 working days of receipt of the same. Following are the detailed levels through which we address customer grievances.
Click on to expand and on to minimise the details.
Level 1
Call Us
CitiFinancial has provided dedicated telephone numbers where you can call and log any grievances at 1800-11-99-49 (Toll Free-MTNL, BSNL Airtel, Reliance, TATA, Idea, Vodafone & Aircel users) or at 39001111* (local charges applicable) between 9.00 am to 6.00 pm Monday to Friday.
*Landline: You can dial the number directly from any landline within India. Do not prefix any code (Local charges applicable).
*Mobile: Local STD code of that particular city has to be prefixed from any Mobile within India (Local charges applicable).
Fax
You can also communicate grievances if any through Facsimile at the given number:
011-44002380
Send us an email
You can write at the given e-mail ID: wecare@afsindia.com
Website
You can also contact us through our official website: www.citifinancial.co.in
Write to us
You can also write to us at: P.O. Box - 3548, Lajpat Nagar, New Delhi - 110 024
Level 2
Level 3
Level 4
Level 5
* Terms & Conditions Apply. All loans at sole discretion of CitiFinancial Consumer Finance India Limited. For details contact our Customer Service department.
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